Reservations and Payments:
A deposit of 40% of the total tour price is required at the time of booking a tour. The remainder of the total quoted tour price is due 60 days before the departure date. If your reservation is made within 60 days of departure, the entire cost of the trip must be paid on confirmation. Accepted methods of payment include cash, credit card or wire transfer. There is a 5% credit card surcharge.
Cancellations and Refunds:
Cancellations received more than 60 days prior to departure will be subject to the loss of deposit. Cancellations received sixty days or less prior to departure will be subject to the following forfeit fees: 60 – 30 days, 40% of tour cost; 29-16 days, 60% of tour cost; less than 16 days, 100% of tour cost. No refunds are given for: lost travel time or substitution of facilities and/or accommodations; itineraries amended after departure; not appearing for any accommodation, tour, game viewing or other booked activities; and/or cutting short the booked itinerary for any reason.
All quoted tour prices include accommodations based on double occupancy. There is a supplemental fee for single occupancy accommodations. In some lodges, children of certain age are not permitted unless where advised accordingly.
Meals are included in the tour price as stated in the itinerary, B=Breakfast, L=Lunch and D=Dinner.
You may take along two normal size pieces of luggage, not exceeding a total of 44 lbs. per person. On charter flights in Africa the baggage allowance may be less. Arrangements have been made for safe storage while on tour. However, all baggage is at the tour member’s risk whilst on tour. We highly recommend baggage insurance.
Gratuities, Taxes and Entrances Fees:
Charges for hotel taxes are included, as well as game park entrance fees and to all wildlife reserves included in the itinerary. In Africa, tips to driver-guides and escorts are not included and are at your discretion, though unavoidable.
Not Included in Quoted Tour Prices:
The following items are not included in quoted tour prices: costs of obtaining passports or visas; personal expenses such as beverages, laundry and room service; gratuities to your safari escort, camp staff, driver-guides; excess baggage fees; communication charges; airport departure taxes; meals not specified in your itinerary; climbing gear for Mt Kenya and Kilimanjaro climbing; any airfares unless where specifically and clearly mentioned otherwise.
We strongly recommend you protect yourself with a short-term travelers insurance policy to cover baggage loss, accident, medical emergencies, and trip cancellation.
Limitations of Liability:
Lejama Tours & Safaris, its Owners, Outfitters, Agents and Employees give notice that they act only as agent for the owners, contractors and suppliers providing means of transportation and/or all related travel services and assumes no responsibility whatsoever for injury, personal illness, loss or damage to person or property in connection with any service resulting directly from: act of God; detention; annoyance; delays; expenses arising from quarantine; strikes; thefts; pilferage; force majeure; failure of any means of conveyance to arrive or depart as scheduled; civil disturbances; terrorism; government restrictions or regulations; and discrepancies or changes in hotel services in which it has no control.
Lejama Tours & Safaris and/or its local operators reserve the right to make reasonable changes in the itinerary when deemed advisable for the comfort and safety of passengers, which includes but is not limited to: the substitution of hotels, alteration of the itinerary, and reversing the order of the places to be visited. Lejama Tours & Safaris and its local operators, their tours and/or suppliers of services, and other cooperating agencies reserve the right to refuse individuals from a safari without refund who acts in a manner which is unsafe for themselves, or inconsiderate or unsafe to fellow travelers, and/or who ignores the requests of their guide (s) to act in a safe and responsible manner. On advancement of deposit to Lejama Tours & Safaris, the depositor agrees to be bound by the above described terms and conditions.
Lejama Tours & Safaris hereby notifies all passengers that any matter or cases relating to any tour is subject to/or governed by the rules and laws of the country to which it takes place and no other country.
Lejama Tours & Safaris draws your attention to the fact that there are certain inherent dangers involved with adventure travel, and the client accepts them at his/her own risk. It is however advisable to take travel insurance and a separate baggage loss before arrival to Kenya.